So, I am sure everyone I know would be happy to confirm that I am a calm, peace loving fellow. A guy who thinks only good thoughts about those around him and someone who only sees the best in his fellow man. Well today I will be slightly out of character then as I have no choice but to have an angry rant about my current nemesis:

We recently succumbed to advertising and signed up for the T-online "Call and Surf Comfort" package which has been rammed down our throats from every media source in Germany for the past months. It seems like an OK package, Phone + DSL flatrate for about 50 Euro per month.
We signed up and the nice wireless router arrived in the mail with all the cables and such:

I plugged it all in to the phone splitter, then to the LAN card on our PC, flipped the big switch and... nothing. My first instinct was that I connected something incorrectly as my reading of German manuals is a bit suspect.
So I went and enlisted my native speaking helper, who according to a quiz in "Freundin" Magazine is technically minded:

Claudia read through the book with me and confirmed that had indeed connected it all correctly. We double and triple checked, then consulted the troubleshooting section of the book to decipher the blinking lights. it seemed that the light meaning "DSL Connection not available" was blinking, so Claudia placed a call to T-Online to inquire. The help people confirmed that our DSL service had not been switched on, which was odd, since we paid for Nov 1 connection and at this point it was Nov 12. Anyway, it was after hours, so they could not do anything and we would have to wait for the next day.
Several days and several phone calls later, the DSL was still not going. Claudia was getting more and more angry with T-online and we had no internet in my house.
I was telling this story to my work colleagues, and a guy in my group, mentioned that it took T-online "about 2 months to get his DSL running." oh no...
But that evening SUCCESS! The light was not blinking! I quickly jumped on the PC and set up the account.... SUCCESS! DSL worked, Firefox was browsing away at lightning fast DSL speeds. I set up our firewall, virus, spyware software and then configured Claudia's email account. Everything was going fine. Then it was a bit late so off to bed.
Next day... DSL not working.... Light Blinking... damn... Claudia back on the phone to T-online and the person there actually said "Oh, I see from your file that this is your 12th call on this topic." For reference, that is not the best way to endear yourself to my wife. Claudia had a short nasty conversation with them.
Next day SUCCESS! DSL! one day following... BLINK BLINK BLINK. no DSL. Phone call #13.
Today T-online is sending a technician to our place to see what the problem could be. The house we currently live in is only 7 years old, so it is not like the wiring is likely to be the problem.
The best part is, we will move in spring and have to get DSL connected at the new house! Hooray for reliving the adventure!